We met Chad at our nephew’s wedding in New Orleans. He was a groomsman. The first evening, he introduced himself and quickly struck up a wonderful conversation with us (as you’ll see, he does that quite effortlessly). We got to know Chad and his fiancée throughout the weekend’s activities. As the festivities were nearing their end, he got talking a bit more about not wanting to go back home and back to his job. In fact, he wished he could figure out a way to get out of the situation he was in. He felt suck in a career that he hated, handcuffed by the level of income and the fact that he had 12 years in the financial services industry and no experience in any other profession.
What he really wanted to do is be out & about, working with a team of people outdoors and not in the typical corporate environment at all. He figured he’d have to take a ‘huge’ cut in pay to make any type of move, and didn’t know how he could get anything else with a resume that screamed ‘all I’ve ever done is financial services’. Well, it also said (at the bottom of page 2) “U.S. Army – honorable discharge”.
He thought back on his time in the military when he was way more active and the work was physical (I don’t recall him actually say ‘fun’, though).
We stayed in touch as we both flew back to our homes and went on with life. I suggested a few basic things, as the best I could do without directly being asked (it’s a guy thing).
After a few months of a little more intentional suggestions Chad decided he really did want help. We got serious right away.
We rewrote his resume to be a simple 1-page resume that clearly described his strengths, the value he brings to an organization, and the work environment he flourishes in. (Knowing the environment he really wanted, where he provides the most value, turned out to be a key for him.)
Oh, remember that ‘honorable discharge’ thing? Turns out Chad was actually trained as an Army Ranger airborne sniper. Ah, a bit more to work with than just an ‘honorable discharge’ from the military.
Chad’s strengths, which he almost never got to use in the financial services industry, are all about building unbelievable trusting relationships, almost instantly; an unrelenting determination and commitment to completing [the mission] whatever task was put in front of he and his team; developing tremendously high-performing loyal teams; and understanding the best, most efficient, path ‘from here to done’.
In addition to some of the other Adventure-Quest coaching activities, Chad got to do a bunch of invaluable in-person research during his new job search. You see, Chad lives in Phoenix. And this was during the time the Super Bowl was held there. So he used the need for volunteers to his advantage.
He handed out brochures at hotels, so he could meet the General Managers and talk about being in business development for resorts. A ‘no go’ as he quickly found out.
He volunteered at the airport helping elderly couples navigate all the chaos and enjoy their ‘trip of a lifetime’ to see a Super Bowl in person. And he LOVED IT, taking care of these wonderful people. Only problem – you don’t get paid to do it.
Finally, he worked security at the ESPN tent. Besides getting to meet a number of the ESPN announcers and a number of the players, he also met the driver of the truck that delivered the tent. (Remember how Chad ‘meets and gets to know everybody’…?)
Well, Chad is now the Director of West Coast Operations for the specialty transportation company that delivered the ESPN tent…and absolutely loves it.
He said the work we did together around his strengths, and the environment he works best in, gave him the confidence he needed during the interview process. The owner later admitted that he knew he was going to hire Chad as soon as he asked him, ‘would it be okay if from time to time I closed the office early on Friday and brought the team over to our house for a BBQ?’
Oh, and rather than going ‘backwards’ $30,000 or $40,000 in income, Chad actually got roughly a $25,000 INCREASE in pay.
He’s now married, owns a new home, and loving life as (what he jokingly calls himself) “The Grand Poohbah of West Coast Operations.”